pixel Returns & Exchanges - Ainhoa Cosmetics


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After receiving the order, if for any reason, you want to return a product, you have a period of 30 days from the date of receipt of the goods to inform us. In this period we accept returns provided that the product is in optimal condition, with its original packaging, without any use and suitable for sale. The shipping costs of the initial order will not be reimbursed, and the shipping costs for the return will be borne by the customer. Once the goods have been received and checked, if they are in perfect condition, the amount of the returned products will be paid, by the same form of payment used in the initial order (whenever possible).

Wrong shipments, breakages or defects of origin:
Wrong shipments: provided you inform us within a maximum period of 48 hours from the date of delivery of the order, after checking the case, and provided that the product is in optimal condition, with its original packaging, without any use and aptness for the sale, previous communication with the client, and after carrying out some internal checks, a code will be sent to pick up the wrong merchandise and replace it with the correct one. In case of an error of Ainhoa ​​Cosmetics in the preparation of the order, the transport costs for the change, will be borne by Ainhoa ​​Cosmetics, in case of error of the client at the time of purchase, the customer must pay, the cost of the transportation service for the change.

Breaks or defects of origin: in such cases, Ainhoa ​​Cosmetics will always request one or several tests / s to the buyer to be able to determine the damages / defects and be able to perform a correct management of the incident. Photographs of the merchandise / order or other evidence that allows us to determine the facts may be requested. After the verification process, if applicable, a messenger will be sent to replace or return the merchandise.

In case of receiving damaged or broken goods, we advise you to let the transport agency that has handled the delivery of your order know as well.

For any questions related to the return policy, we kindly ask you to contact us from here.